Refund Policy

Refund Policy

At Herbal Banner, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, we are here to help. Please read our Refund Policy below to understand your rights and the process for returns and refunds.

1. Eligibility for Refunds

You may be eligible for a refund under the following conditions:

• Product Defects: If you receive a defective, damaged, or incorrect item, you can request a refund or exchange.
• Unused & Unopened Items: For a refund, items must be returned unused and unopened, in their original condition and packaging, within 30 days of the purchase date.
• Non-returnable Products: Some products may be non-returnable due to hygiene reasons, such as opened herbal supplements, skincare products, or any perishable items.

2. How to Request a Refund

If you are eligible for a refund, please follow these steps:

1. Contact Us: Reach out to our Customer Support team at support@herbalbanner.com or call us at (123) 456-7890. Please provide:

   • Your order number.
   • A description of the issue with the product (e.g., defective, damaged, or incorrect).
   • Photos of the product if it is damaged or defective (if applicable).

2. Return Authorization: Our team will review your request and send you instructions for returning the product, if necessary. We may ask for additional information to process your return.

3. Return the Product: If we approve your return, you will need to ship the product back to us. The return address will be provided after your return is authorized. Please ensure the product is securely packed and shipped to the address provided.

4. Processing Refund: Once we receive the returned product and verify its condition, we will process your refund to the original payment method. Refunds typically take 7-10 business days to appear in your account, depending on your payment provider.

3. Refunds and Exchanges

• Refunds: If your return is eligible for a refund, we will issue a full refund for the cost of the item. Shipping costs are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect items).
• Exchanges: If you prefer an exchange instead of a refund, please let us know when you contact us. We will arrange for a replacement product if it is in stock. If the replacement item is unavailable, we will issue a refund.

4. Non-Refundable Items

• Opened or Used Products: Products that have been opened or used, such as herbal supplements, skincare items, or personal care products, cannot be refunded unless they are defective.
• Gift Cards: Gift cards or store credit are non-refundable.

5. Return Shipping Costs

• Defective or Incorrect Items: If you are returning a defective or incorrect item, Herbal Banner will cover the cost of return shipping.
• Other Returns: For non-defective items, you will be responsible for the cost of return shipping, unless we explicitly state otherwise.

6. Cancellation of Orders

If you need to cancel an order, please contact us as soon as possible. Orders can only be canceled before they are shipped. Once an order has been processed and shipped, it cannot be canceled, but you may initiate a return once you receive the item.