Shipping Policy

Shipping Policy

Thank you for choosing Herbal Banner! We strive to get your order to you as quickly and efficiently as possible. Please read our shipping policy to understand how we handle orders, shipping options, and delivery times.

1. Order Processing Time

• All orders are processed and shipped within 1–2 business days after payment has been received. Orders are not processed or shipped on weekends or public holidays.
• Once your order has been processed, you will receive a shipping confirmation email with tracking details (if available).

2. Shipping Methods and Delivery Times

We offer various shipping options based on your location and preferences. Estimated delivery times are as follows:

Domestic Shipping (within [Country])

• Standard Shipping: Delivery within 5–7 business days.
• Expedited Shipping: Delivery within 2–3 business days.
• Priority Shipping: Delivery within 1–2 business days.

International Shipping

• We offer international shipping to a variety of countries. Shipping times may vary by location:
  • Standard International Shipping: Typically takes 7–14 business days, depending on the destination.
  • Expedited International Shipping: Typically takes 5–7 business days.
• Please note that international orders may be subject to customs delays, and additional taxes or duties may apply, depending on your country's regulations.

3. Shipping Costs

Shipping costs are calculated based on the weight of the items, the shipping method selected, and the delivery location. Shipping fees will be displayed at checkout before you complete your order.

Free Shipping

• Free Standard Shipping is available on domestic orders over $50 (or equivalent in your local currency).

Additional Shipping Charges

• Expedited or Priority Shipping options may incur additional charges.
• International Orders: Customers are responsible for any customs duties, taxes, or additional fees imposed by their country.

4. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number (if applicable). You can use the tracking number to monitor your shipment’s status through the carrier’s website.

5. Shipping Restrictions

• We currently do not ship to P.O. Boxes, APO/FPO addresses, or certain restricted regions. Please contact us if you need assistance with specific delivery locations.
• Some products may have shipping restrictions due to regulations in certain countries or states (e.g., herbal supplements, certain ingredients, or perishable goods). If this applies to your order, we will contact you to discuss alternative options.

6. Delays and Issues with Delivery

While we make every effort to ensure timely delivery, certain factors may cause delays, including:

• Weather conditions or unforeseen circumstances such as natural disasters.
• Holidays or peak seasons, which may affect shipping carriers.
• Customs processing (for international orders) that may result in longer-than-usual delays.

If your order is delayed, please check the tracking number or contact us at support@herbalbanner.com for assistance.

7. Lost or Stolen Packages

Herbal Banner is not responsible for lost, stolen, or damaged packages once the order is confirmed as delivered by the shipping carrier. However, we are committed to assisting you in resolving issues where possible. If you believe your package was lost or stolen, please contact us immediately at support@herbalbanner.com, and we will help you file a claim with the carrier.

8. Address Accuracy

Please ensure that your shipping address is correct and complete before finalizing your order. Herbal Banner is not responsible for delays or non-delivery due to incorrect or incomplete shipping information provided by the customer. If you notice an error in your address after placing an order, please contact us immediately at support@herbalbanner.com to make any necessary changes.

9. Shipping to Multiple Addresses

If you would like to ship items from the same order to multiple addresses, please place separate orders for each address. We currently do not support splitting shipments for a single order.

10. Returns and Shipping Costs

• Shipping Fees: If you need to return an item, the cost of return shipping will be your responsibility unless the product is defective or we made an error in your order.
• For defective or incorrect items, we will cover the cost of return shipping.